Workshops that Work: Physician Involvement in Service Training.

Area of Science:

• Healthcare Management
• Medical Education
• Patient Experience

Background:

• Service training programs aim to enhance patient experience in clinical settings.
• Customized workshops addressing patient satisfaction survey results were developed.
• Initial programs lacked essential physician engagement for optimal success.

Observation:

• A pilot program incorporated active physician involvement in service training.
• Physicians co-created, customized, and delivered training content for their clinic section.
• This direct involvement was identified as a critical missing element.

Findings:

• Physician-led service training led to a significant improvement in patient satisfaction scores.
• Enhanced physician participation positively impacted overall section morale.
• Data and anecdotes support the effectiveness of physician engagement in training.

Implications:

• Integrating physicians into service training design and delivery is a best practice.
• Physician involvement can be a catalyst for improving healthcare service quality.
• This model offers a scalable approach to enhancing patient-centered care and staff engagement.