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The Impact of Revised Discharge Instructions on Patient Satisfaction
Heather Markey Waniga1, Travis Gerke2, Alena Shoemaker1,3
1Lawrence General Hospital, Lawrence, MA, USA.
Introduction:
The impact of discharge instructions on a patient's experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience.
Methods:
We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital.
Results:
Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01).
Discussion:
This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process.
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