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Leading Practices in Alternate Level of Care (ALC) Avoidance: A Standardized Approach
1Proven healthcare leader with extensive experience working in the field of Emergency Nursing and in formal leadership roles across the world. Elaine joined the Toronto Central Community Care Access Centre (CCAC) in July 2013 in a newly created role in which she focused on identifying and capturing leading practices that supported patients getting to the right place of care, and ways to create system capacity for clients whose care needs didn't fit any of the available options. More recently, she has moved into a new role with the North East LHIN, focusing on reducing patient flow challenges in northern Ontario.
Abstract:
Providers across the healthcare system want to provide the right care, in the right place, in a timely manner. Patients listed as alternate level of care (ALC) are often not in the right place to receive the necessary care. In 2014, using a standardized approach, the Toronto Central Community Care Access Centre (CCAC), now Toronto Central Local Health Integration Network (LHIN), set out to reduce the number of ALC beds in hospitals to ensure that more people received the most appropriate level and type of care. Case studies cited in this article will highlight the successes that CCAC and its various partners have realized in developing and implementing strategies.
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