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[From quality management to dynamic management through quality: Deployment within a radiotherapy group]
B Guerrier1, É Halm1, M Craman1
1Groupement de radiothérapie et d'oncologie des Pyrénées (GROP), 57, rue Aristide-Briand, 64000 Pau, France.
Summary
The Groupement de Radiothérapie et d'Oncologie des Pyrénées (GROP) enhanced its quality management by involving process drivers and investing in document software. This optimization improved compliance with the ISO 9001 standard for quality management.
Area of Science:
- Radiotherapy Quality Management
- Healthcare Administration
- Medical Physics
Background:
- The Groupement de Radiothérapie et d'Oncologie des Pyrénées (GROP) initiated a quality review in 2015.
- Continuous quality improvement is essential in radiotherapy clinics.
Purpose of the Study:
- To optimize the quality approach within the GROP radiotherapy clinic.
- To enhance compliance with the ISO 9001 standard.
Main Methods:
- Involvement of process drivers in quality management.
- Investment in document management software.
- Implementation of organizational and managerial provisions.
Main Results:
- Improved coverage of ISO 9001 standard requirements.
- Streamlined quality management processes.
- Enhanced operational efficiency through better document control.
Conclusions:
- The implemented improvements successfully optimized the quality approach.
- The organizational and managerial changes facilitated adherence to international quality standards.
- Continuous quality improvement is achievable through strategic investments and personnel involvement.
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