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Patient comfort with mobile health technology varies. Older adults and those with lower health literacy need more support for awareness and use of patient portals and health apps.

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Area of Science:

  • Digital Health
  • Health Informatics
  • Patient Engagement

Background:

  • Widespread patient acceptance of mobile health tools is crucial for improving healthcare delivery.
  • Understanding patient attitudes toward health technology and data sharing is limited.

Purpose of the Study:

  • To assess primary care patients' comfort levels in sharing health information via mobile devices.
  • To evaluate patient awareness and utilization of patient portals.

Main Methods:

  • A survey was administered to 918 patients across 6 primary care clinics in the Northwest US.
  • The survey collected data on health technology use, medical conditions, and demographics.

Main Results:

  • A majority of patients (62%) were more comfortable sharing mobile health data with providers than with third parties (30%).
  • Older patients (over 55) showed less comfort sharing data with providers.
  • While portal awareness was low (39%), a significant portion of those aware used it (67%).
  • Health literacy limitations correlated with lower portal awareness, not use; chronic condition patients had higher portal use.

Conclusions:

  • Patient comfort, awareness, and use of health technologies are inconsistent.
  • Healthcare practices should enhance awareness, address data security concerns, and offer training for new health technologies, particularly for older adults and individuals with limited health literacy.
  • Patient-facing technologies offer opportunities for scalable health education and self-management support, especially for patients with chronic conditions utilizing patient portals.