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Practical videoconference training: Experience from a Norwegian resource centre for rare disorders.

Kari Hagen, Grete Hummelvoll

    Communication & Medicine
    |October 20, 2017
    PubMed
    Summary

    A pilot training program effectively prepared professionals for rare disorder counseling via videoconferencing. High satisfaction was reported, emphasizing the need for reliable technology in remote communication training.

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    Area of Science:

    • Medical Communication
    • Telehealth Training
    • Rare Disease Support

    Background:

    • Videoconferencing is increasingly used for remote counseling.
    • Professionals require specific skills to effectively communicate via this medium.
    • Rare disorder support services can benefit from enhanced telehealth capabilities.

    Purpose of the Study:

    • To develop and evaluate a pilot training program for professionals counseling rare disorder patients via videoconferencing.
    • To assess participant satisfaction and perceived effectiveness of the training.
    • To identify key factors influencing the success of videoconference-based counseling training.

    Main Methods:

    • A three-session pilot training program was conducted in videoconferencing studios.

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  • Training incorporated role-playing, feedback, reflection, and discussion.
  • Participants completed web-based questionnaires after each session.

    • Main Results:

    • 95% of participants found the training method suitable, and 94% reported increased dialogue awareness.
    • The program was generally perceived as realistic and effective.
    • Technical difficulties significantly reduced satisfaction with training segments.

    Conclusions:

    • The pilot program demonstrates a viable approach for training professionals in videoconference counseling.
    • Ensuring robust technical infrastructure is crucial for effective telehealth training and practice.
    • The training model is replicable and can be expanded to broader telehealth professional development.