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Preparing for Electronic Medical Record Implementation: Carolina Care Communication in an Electronic Environment
Tracy Carroll1, Mary Tonges, Joel Ray
1Author Affiliations: Director (Ms Carroll), Inpatient Heart and Vascular Services; and Retired Senior Vice President and Chief Nursing Officer (Dr Tonges), University of North Carolina Hospitals, Chapel Hill; and Vice President Patient Care Services and Chief Nursing Officer (Mr Ray), UNC REX Healthcare, Raleigh, North Carolina.
Abstract:
This article describes 1 organization's successful approach to mitigating the potential negative effects of a new electronic medical record on patient experience. The Carolina Care model, developed at the University of North Carolina Hospitals to actualize caring theory in practice, helped to structure and greatly facilitate this work. Seven focus areas were integrated to create the "Communication in an Electronic Environment" program with a strong emphasis on nurse-patient communication.
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