Exploring the factors that influence physician technostress from using mobile electronic medical records

Area of Science:

• Health Informatics
• Human-Computer Interaction
• Medical Sociology

Background:

• Mobile electronic medical records (MEMRs) are increasingly adopted in healthcare settings.
• Understanding physician technostress is crucial for effective technology implementation and user satisfaction.

Purpose of the Study:

• To develop and test an integrated model examining the factors influencing physician technostress from MEMR use.
• To identify specific individual and technology characteristics that contribute to or mitigate technostress.

Main Methods:

• A survey methodology was employed, collecting 158 valid questionnaires from physicians.
• Partial least squares structural equation modeling was used for data analysis and hypothesis testing.

Main Results:

• Physicians reported low levels of MEMR dependence and technostress.
• Perceived MEMR technology dependency, mobile self-efficacy, and complexity significantly influenced physician technostress.
• Perceived usefulness and reliability of MEMRs did not significantly affect technostress.

Conclusions:

• Physician technostress in healthcare is influenced by a combination of individual and technological factors.
• Targeting mobile self-efficacy and addressing perceived complexity can help reduce technostress associated with MEMRs.
• Findings offer practical and academic insights for managing technology-related stress in clinical environments.