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Related Concept Videos

Discharge Summary Forms01:31

Discharge Summary Forms

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The discharge summary is crucial as it enables a smooth transition from a healthcare facility to a patient's home or another care setting. This critical document facilitates seamless continuity of care, ensuring patients receive the necessary support and attention.
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
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Planning Nursing Care I01:21

Planning Nursing Care I

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The planning phase of the nursing process helps nurses set priorities, outline patient-centered goals and expected outcomes, and tailor nursing interventions to align with the aligned care plan. Through the planning phase, the nurse applies critical thinking skills to align and develop interventions according to the patient's needs. It provides continuity of care allowing patients to receive the maximum benefit from treatment. It serves as a pilot plan for allocating individual staff to a...
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Appendicitis-II: Diagnostic Studies and Management01:29

Appendicitis-II: Diagnostic Studies and Management

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Diagnosing and managing appendicitis requires a structured and comprehensive approach that spans from initial assessment to postoperative care. Here is an overview of the process:
Diagnosing Appendicitis
It requires a multifaceted approach, starting with a detailed physical examination to pinpoint the location and nature of the pain and identify any associated symptoms. Laboratory tests play a crucial role. A complete Blood Count (CBC) typically reveals leukocytosis (an increased number of...
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Types of Reports I: Hands-off Report01:25

Types of Reports I: Hands-off Report

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A hand-off report, also known as a change-of-shift report, is a crucial nursing process that ensures the smooth transition of patient care responsibilities between nursing staff.
Following are the key components and categories of hand-off reports:
Purpose and Process:
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Restorative Care01:19

Restorative Care

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Restorative care is provided once a patient has been discharged from a healthcare facility and requires additional services. The additional services include home care, rehabilitation programs, and extended care. Restorative care centers help the patient regain their previous level of functioning or acquire a new level of functioning due to the incapacitating effects of a disease or a disability. It aims to assist patients in enhancing their quality of life by encouraging independence,...
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SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

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Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
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Related Experiment Video

Updated: Feb 19, 2026

Assessment of Dependence in Activities of Daily Living Among Older Patients in an Acute Care Unit
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Assessment of Dependence in Activities of Daily Living Among Older Patients in an Acute Care Unit

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Post discharge issues identified by a call-back program: identifying improvement opportunities.

Patricia I Ojeda1, Areeba Kara2

  • 1a Indiana University School of Medicine, Transitional Residency Program , Indianapolis , IN , USA.

Hospital Practice (1995)
|November 8, 2017
PubMed
Summary
This summary is machine-generated.

Post-hospital discharge, many patients face issues with communication and medications despite receiving instructions. Patient call-back programs reveal these gaps, offering insights for improving care transitions and clinician feedback.

Keywords:
Transitions of carecall-backcommunicationpatient discharge

More Related Videos

The Participant-Reported Implementation Update and Score PRIUS: A Novel Method for Capturing Implementation-Related Data Over Time
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Related Experiment Videos

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The Participant-Reported Implementation Update and Score PRIUS: A Novel Method for Capturing Implementation-Related Data Over Time
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Area of Science:

  • Healthcare delivery
  • Patient safety
  • Health communication

Background:

  • The period after hospital discharge is critical for patient recovery and presents a significant vulnerability.
  • Discharge instructions are vital for guiding patients but clinicians lack feedback on their effectiveness.
  • Understanding patient-voiced issues is key to improving the discharge process.

Purpose of the Study:

  • To analyze patient-reported issues post-discharge.
  • To compare these issues with the content of their discharge instructions.
  • To identify areas for improvement in patient care transitions.

Main Methods:

  • A nine-month review of nursing documentation from patient call-back encounters.
  • Categorization of patient-voiced issues into communication, medications, equipment/therapies, follow-up, and symptoms.
  • Comparison of identified issues with provided discharge instructions.

Main Results:

  • 592 patients reported 685 issues, with medical and surgical services equally affected.
  • Nearly 25% of discussed issues were not addressed in discharge instructions.
  • Communication deficits and medication-related problems were the most frequent concerns.

Conclusions:

  • Post-discharge issues are prevalent across all hospital services.
  • Patient call-back programs offer valuable data for identifying improvement areas and clinician blind spots.
  • This feedback mechanism can enhance the quality of discharge instructions and patient care.