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Remote Hearing Aid Support: The Next Frontier.
Gina P Angley1, Jean Anne Schnittker2, Anne Marie Tharpe1
1Department of Hearing and Speech Sciences, Vanderbilt Bill Wilkerson Center, Vanderbilt University Medical Center, Nashville, TN.
Journal of the American Academy of Audiology
|November 14, 2017
Summary
Remote hearing aid follow-ups are feasible and preferred by most patients. While generally successful, some older adults may need extra tech support for telehealth services.
Area of Science:
- Audiology
- Telehealth
- Hearing Healthcare
Background:
- Growing interest in remote care to reduce health disparities.
- Audiologists are increasingly using telehealth for hearing services.
- This study explores remote hearing aid follow-up feasibility.
Purpose of the Study:
- To assess the feasibility of remote hearing aid follow-up appointments.
- To evaluate patient-perceived benefits of telehealth for hearing aid care.
- To compare in-clinic and in-home remote appointment settings.
Main Methods:
- Descriptive quasi-experimental study design.
- In-clinic and in-home phases involving adults with hearing loss.
- Utilized distance support (DS) client software for remote appointments.
Main Results:
- Most participants successfully installed DS software with minimal assistance.
- A majority preferred remote appointments over traditional face-to-face visits.
- High satisfaction reported by participants and the audiologist.
Conclusions:
- Remote hearing aid follow-up appointments are feasible and well-received.
- Telehealth offers a viable alternative for hearing aid care.
- Consideration for technological support for specific patient groups is advised.
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