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Performance in a Collaborative Search Task: The Role of Feedback and Alignment.

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Communication alignment is not always key to success. This study found that gaze alignment decreased task success when no feedback was allowed, but increased success with full dialogue, showing alignment

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Area of Science:

  • Cognitive Science
  • Psychology
  • Linguistics

Background:

  • Communication involves coordinating behaviors, a process termed alignment.
  • Alignment is often assumed crucial for successful communication.
  • This study questions the universal benefit of alignment.

Purpose of the Study:

  • To investigate if disalignment can be a more successful strategy.
  • To test the hypothesis that alignment correlates with task success only in interactive communication.
  • To explore the role of feedback in modulating alignment and task outcomes.

Main Methods:

  • A spot-the-difference task was used with dyads of interlocutors.
  • Interactivity was manipulated through three feedback conditions: no feedback, minimal feedback, and full dialogue.
  • Recurrence quantification analysis measured gaze pattern alignment.

Main Results:

  • Without feedback, increased gaze alignment correlated with decreased task success.
  • With feedback, interlocutors diversified visual attention, showing reduced overall alignment.
  • Dyads in full dialogue increased gaze alignment over time, achieving success.

Conclusions:

  • Alignment does not inherently guarantee communicative success.
  • The impact of alignment depends on its type, task goals, and feedback availability.
  • Interactive communication modulates the relationship between alignment and performance.