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[Arbitration proceedings caused by communication problems].

Isabell Binter1, Christian Herold2, Sixtus Allert3

  • 1Medizinische Hochschule Hannover keine Abteilung.

Handchirurgie, Mikrochirurgie, Plastische Chirurgie : Organ Der Deutschsprachigen Arbeitsgemeinschaft Fur Handchirurgie : Organ Der Deutschsprachigen Arbeitsgemeinschaft Fur Mikrochirurgie Der Peripheren Nerven Und Gefasse : Organ Der V
|December 30, 2017
PubMed
Summary
This summary is machine-generated.

Poor doctor-patient communication significantly influences arbitration cases, often stemming from perceived lack of seriousness and inadequate information. Improving medical communication can reduce patient dissatisfaction and legal disputes.

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Area of Science:

  • Medical Law
  • Patient Communication
  • Plastic Surgery

Background:

  • Effective communication is crucial for a trusting doctor-patient relationship.
  • Increasing time and personnel constraints highlight the importance of good medical communication.
  • This study investigates the impact of medical communication on initiating arbitration procedures.

Purpose of the Study:

  • To examine the extent to which medical communication influences the initiation of arbitration procedures.
  • To identify specific communication errors that trigger arbitration.
  • To understand the role of communication in patient dissatisfaction and legal disputes.

Main Methods:

  • Analysis of 280 plastic surgery arbitration cases from 2005-2015.
  • Examination of case documents for communication errors and other triggers.
  • Detailed analysis of communication failures and suggested treatment errors.

Main Results:

  • 53.6% of cases originated from communication errors, primarily by the attending surgeon.
  • Patient feelings of not being taken seriously were the most common issue (30.9%).
  • Treatment errors were suggested to patients in 43.9% of cases, often by aftercare physicians.

Conclusions:

  • Inadequate medical communication significantly impacts patient satisfaction and can lead to arbitration.
  • Arbitration procedures are triggered not only by treatment errors but also by communication problems.
  • Enhanced communication and empathy can decrease patient dissatisfaction and legal risks.