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Guidance Through Use: Value as a Pathfinder in e-Health Services Implementation.

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Implementing eHealth services for elderly care requires active user participation and robust technical support. Building trust and addressing mobility needs are crucial for successful adoption of these patient-centered solutions.

Keywords:
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Area of Science:

  • Gerontology
  • Health Informatics
  • Human-Computer Interaction

Background:

  • eHealth solutions face implementation barriers due to stakeholder awareness and confidence gaps.
  • Patient-centered care is essential for the elderly, necessitating effective eHealth integration.

Purpose of the Study:

  • To explore factors promoting the development and implementation of patient-centered eHealth care services for the elderly.
  • To identify key considerations for organizations implementing eHealth monitoring services.

Main Methods:

  • An exploratory case study approach was used.
  • A piloted eHealth monitoring service in 38 elderly care homes in Sweden and the Netherlands was analyzed.
  • The 'value-in-use' concept guided the analysis of participant benefits.

Main Results:

  • Active participation and comprehensive technical support infrastructure are vital.
  • Addressing mobility demands and extending the concept of trust are necessary for eHealth adoption.
  • Pilot participants' perceptions of benefits were central to the findings.

Conclusions:

  • Successful eHealth implementation for the elderly hinges on user engagement, technical support, and trust.
  • Actionable insights are provided for decision-makers, strategists, and policymakers in public organizations.