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Published on: August 30, 2019
The problem with using patient complaints for improvement
Marit S de Vos1,2, Jaap F Hamming1, Perla J Marang-van de Mheen2
1Department of Surgery, Leiden University Medical Center, Leiden, The Netherlands.
Abstract:
'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.
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