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Area of Science:

  • Organizational Psychology
  • Occupational Health Psychology

Background:

  • Interpersonal conflict at work is a significant source of employee strain.
  • Previous research on coping strategies has yielded inconsistent results regarding their effectiveness.

Purpose of the Study:

  • To examine the interactive effects of workplace conflict, coping strategy, and perceived control on employee work strain.
  • To clarify the inconsistent findings on the moderating role of coping strategies, particularly emotion-focused coping.

Main Methods:

  • Multisource and time-lagged data were collected from two samples (N=438 and N=100 employees).
  • Data included employee reports and secondary source reports (Sample 1) and longitudinal data (Sample 2).

Main Results:

  • Coping success, indicated by reduced strain, is contingent upon the interplay of stressor severity, perceived control, and the type of coping strategy employed (problem-focused vs. emotion-focused).
  • Findings explain inconsistencies in prior research on coping effectiveness, especially for emotion-focused coping.

Conclusions:

  • The effectiveness of coping strategies in mitigating work strain is highly contextual.
  • Understanding the interaction between stressor characteristics, perceived control, and coping style is crucial for developing effective interventions for workplace stress.