A new approach in exploring satisfaction with nursing care by nurses themselves

Area of Science:

• Nursing Care Quality
• Patient Satisfaction
• Healthcare Research

Background:

• Previous studies indicate high patient satisfaction with nursing care.
• Patient assessments may be biased unless the patient is also a nurse.
• Nurses offer a unique perspective due to their professional understanding of care.

Purpose of the Study:

• To assess nursing care satisfaction from the perspective of nurses acting as patients or caregivers.
• To identify specific areas of nursing care that meet or fall short of expectations.
• To provide insights into enhancing patient care quality.

Main Methods:

• Descriptive cross-sectional study design.
• Utilized the Patients Satisfaction with Nursing Care Quality Questionnaire.
• Sample comprised 231 registered nurses in Jordan with personal or caregiver hospitalization experience.

Main Results:

• Average satisfaction score was 2.96 out of 5, indicating moderate satisfaction.
• No satisfaction item exceeded a moderate level.
• Highest satisfaction was for nurses' skills (3.20), lowest for post-discharge coordination (2.68).

Conclusions:

• Nurses' satisfaction with hospitalization experiences differs from general patients.
• Nurses perceive moderate satisfaction with nursing care received.
• Findings emphasize the need for nurses to be more attentive to patient needs for best practices.