Seizing "Teachable Moments": Talent Development in Case Management

Sue Jensen¹, Sandra Zawalski

• ¹Sue Jensen, PhD, RN, CCM, MSCC, is a past chair of the Commission for Case Manager Certification, the first and largest nationally accredited organization that certifies case managers. She is the CEO of Southwest CMR (dba ALARIS), specializing in workers' compensation case management, and Associate Professor of Nursing Emeritus in the Kirkhof College of Nursing at Grand Valley State University. Sandra Zawalski, MSN, RN, CRRN, CCM, ABDA, MSCC, is also a past chair of the Commission for Case Manager Certification. She is a clinical educator with MCG and an independent case management consultant who specializes in assessing, developing, and implementing case management programs and case management training for providers and payers.