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Interprofessional Communication Concerning Work-Related Musculoskeletal Disorders: A Qualitative Study
Séverine Beyer1, Thomas Gouyet1, Véronique Daubas Letourneux2,3
1Department of Occupational Health, Faculty of médecine, University of Rennes 1, 2, Avenue du Professeur Léon Bernard, 35000, Rennes, France.
Journal of Occupational Rehabilitation
|February 8, 2018
Summary
Effective communication among occupational physicians (OPs), general practitioners (GPs), and social insurance physicians (SIPs) is crucial for managing musculoskeletal disorders (MSDs). Patient involvement significantly influences inter-physician communication and professional relationships.
Area of Science:
- Occupational Medicine
- Healthcare Communication
- Musculoskeletal Disorders Management
Background:
- Musculoskeletal disorders (MSDs) necessitate coordinated care among various healthcare professionals.
- Key professionals include occupational physicians (OPs), general practitioners (GPs), and social insurance physicians (SIPs).
- Effective communication is vital for optimal patient outcomes in MSD management.
Purpose of the Study:
- To evaluate the communication dynamics between OPs, GPs, and SIPs.
- To identify factors influencing communication and collaboration in MSD care.
- To understand the patient's role in inter-professional communication.
Main Methods:
- Qualitative study utilizing semi-structured interviews with 17 OPs in Brittany, France.
- Thematic analysis of interview data using NVivo® software until data saturation.
- Exploration of communication channels and influencing factors.
Main Results:
- Communication primarily occurred via mail, phone, or patient intermediaries (verbal/written).
- No major communication failures were identified, but interactions were affected by differing perceptions, objectives, and familiarity.
- Instances of non-communication were observed.
- Patients were central to information exchange between practitioners.
Conclusions:
- Patients play a pivotal role in the communication network between healthcare providers managing MSDs.
- Professional relationships are shaped by the distinct objectives and competencies of OPs, GPs, and SIPs.
- Understanding these dynamics is key to improving collaborative MSD care.
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