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eReferrals: Why are we still faxing?

Christopher A Hughes¹, Penny Allen², Michael Bentley³

¹FRACGP, FARGP, MBBS, BMedSc, General Practitioner, Saunders Street Clinic, Wynyard, Tas; Clinical Lecturer, University of Tasmania; Medical Educator, General Practice Training Tasmania. @.

Australian Journal of General Practice

|February 13, 2018

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Electronic referrals (eReferrals) face adoption barriers, primarily peer non-use and software issues. Addressing these, alongside security concerns and workplace culture, is key to realizing eReferral benefits in healthcare.

Area of Science:

Health Informatics
Healthcare Management
Digital Health

Background:

Electronic referrals (eReferrals) represent a significant technological advancement in healthcare delivery.
Understanding user perspectives is crucial for successful eReferral implementation.

Purpose of the Study:

To explore healthcare professionals' attitudes and behaviors regarding eReferral adoption.
To identify barriers and enablers influencing the use of eReferrals and electronic communication.

Main Methods:

A survey was conducted among doctors and allied health professionals in north-west Tasmania.
Data analysis involved descriptive statistics and thematic analysis of survey responses.

Main Results:

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Fax and post remain dominant referral methods for most respondents (80%).

A majority (72%) desire increased electronic communication.

Key barriers include peer behavior, software usability, security concerns, and workplace culture.

Conclusions:

Peer adoption is the primary obstacle to eReferral implementation.
Enhanced software usability and interoperability are necessary.
Addressing security perceptions and leveraging workplace culture can drive eReferral adoption.