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Related Experiment Video

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Single-cell Microinjection for Cell Communication Analysis

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The NORSe: changing the way we communicate.

J Mehet¹, L C Sanchez Franco², I Gascon Conde²

¹Alexandra Hospital , Redditch , UK.

Annals of the Royal College of Surgeons of England

|March 2, 2018

Summary

The National On-Call Referral System (NORSe) offers a faster, more reliable healthcare communication method than traditional referrals. This digital system improves specialist access and creates a valuable audit trail for healthcare professionals.

Keywords:

Electronic referral NORSe Online referral

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Area of Science:

Healthcare Communication
Clinical Information Systems
Medical Informatics

Background:

Traditional inter-hospital referral systems are often slow, inefficient, and lack a documented audit trail.
Telephone engagement dominates acute care referrals, leading to potential delays and frustration.
The emergence of secure social media platforms suggests potential for improved information exchange.

Purpose of the Study:

To explore the clinical impact of the National On-Call Referral System (NORSe) and similar referral models.
To evaluate the effectiveness of NORSe as an alternative to traditional referral methods.
To summarize recent developments, clinical applications, and governance links of NORSe.

Main Methods:

Literature review of the National On-Call Referral System (NORSe) and analogous models.
Analysis of early evidence regarding the clinical impact of NORSe.
Summary of recent developments and clinical applications of NORSe.

Main Results:

Early evidence indicates NORSe may reduce delays in obtaining specialist advice and management in acute settings.
NORSe facilitates the management of a high volume of complex referrals.
The system provides a robust audit trail, aiding service appraisal and training.

Conclusions:

NORSe and similar digital referral models show promise in enhancing efficiency and communication among healthcare professionals.
These systems can transform the acute clinical referral process, making it more timely and dependable.
The implementation of NORSe supports clinical governance through improved record-keeping and facilitates service evaluation.