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Patient-Centered Medical Home Undergraduate Internship, Benefits to a Practice Manager: Case Study
Bonita Sasnett1, Susie T Harris, Shelly White
1Author Affiliations: Department of Health Services and Information Management, College of Allied Health Sciences, East Carolina University (Drs Sasnett and Harris); and Access East, Inc and Community Care Plan of Eastern Carolina (Ms White), Greenville, North Carolina.
Health services management interns act as practice facilitators, enhancing patient-centered care in primary clinics. This collaboration improves care quality and supports practice managers in achieving recognition.
Area of Science:
- Health Services Management
- Primary Care Practice Transformation
- Quality Improvement in Healthcare
Background:
- Primary care clinics seek patient-centered recognition to improve care delivery.
- Health services management interns can bridge academic training and practical application.
- Facilitating practice change requires dedicated resources and expertise.
Purpose of the Study:
- To describe the process of utilizing health services management interns as practice facilitators.
- To evaluate the benefits, challenges, and lessons learned from this collaborative model.
- To provide recommendations for optimizing intern roles in practice transformation.
Main Methods:
- A case study approach was employed to document the intern facilitation experience.
- Interns applied academic knowledge to develop documentation systems for quality improvement.
- Collaboration was established between university programs and primary care practices.
Main Results:
- Interns successfully functioned as facilitators for patient-centered recognition.
- The program fostered a symbiotic relationship, benefiting both students and practices.
- Practice managers received valuable assistance in the recognition process.
Conclusions:
- Interns can effectively serve as practice facilitators, driving quality improvement initiatives.
- This model offers a sustainable approach to supporting practice transformation and recognition.
- Recommendations are provided for interns, practice managers, and educators to maximize program success.
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