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Implementation of a web-based national child health-care programme in a local context: A complex facilitator role
Johanna Tell1, Ewy Olander1, Peter Anderberg1
1Department of Health, Faculty of Technology, Blekinge Institute of Technology, Sweden.
Aim:
The aim of this study was to investigate child health-care coordinators' experiences of being a facilitator for the implementation of a new national child health-care programme in the form of a web-based national guide.
Methods:
The study was based on eight remote, online focus groups, using Skype for Business. A qualitative content analysis was performed.
Results:
The analysis generated three categories: adapt to a local context, transition challenges and led by strong incentives. There were eight subcategories. In the latent analysis, the theme 'Being a facilitator: a complex role' was formed to express the child health-care coordinators' experiences.
Conclusions:
Facilitating a national guideline or decision support in a local context is a complex task that requires an advocating and mediating role. For successful implementation, guidelines and decision support, such as a web-based guide and the new child health-care programme, must match professional consensus and needs and be seen as relevant by all. Participation in the development and a strong bottom-up approach was important, making the web-based guide and the programme relevant to whom it is intended to serve, and for successful implementation. The study contributes valuable knowledge when planning to implement a national web-based decision support and policy programme in a local health-care context.
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