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Sociodemographic Predictors of Missed Appointments Among Patients With Cleft Lip and Palate
Jeremy V Lynn1, Kavitha Ranganathan2, Matthew H Bageris1
11 Craniofacial Research Laboratory, Section of Plastic and Reconstructive Surgery, University of Michigan, Ann Arbor, MI, USA.
Insights
Disparities in cleft lip and/or palate (CL/P) care exist, with certain sociodemographic factors increasing missed appointments. Identifying at-risk patients is crucial for improving care quality and resource allocation.
Area of Science:
- Health Services Research
- Pediatric Surgery
- Health Disparities
Background:
- Cleft lip and/or palate (CL/P) treatment requires consistent patient adherence to a multidisciplinary care schedule.
- Sociodemographic factors may influence appointment compliance and impact overall patient outcomes.
Purpose of the Study:
- To identify disparities in cleft lip and/or palate (CL/P) care by examining the impact of sociodemographic variables on missed appointments and Child Protective Services (CPS) involvement.
- To determine if specific patient populations are at higher risk for non-adherence to scheduled care.
Main Methods:
- A retrospective, noninterventional quality assessment study analyzed data from 178 patients with CL/P treated between 2011 and 2014.
- Missed appointments were calculated as a percentage of total scheduled appointments from diagnosis to data collection.
- Statistical analysis identified sociodemographic predictors of missed appointments and CPS involvement.
Main Results:
- The overall rate of missed appointments was 9.6%, with 66.8% of patients missing at least one visit.
- Patients who were Black, not affiliated with a religion, Medicaid users, from unstable social backgrounds, or receiving financial assistance were significantly more likely to miss appointments.
- Child Protective Services (CPS) involvement was noted in 3.9% of patients.
Conclusions:
- Significant disparities in appointment attendance exist among patients with CL/P.
- At-risk patient populations, defined by specific sociodemographic characteristics, have been identified.
- Efficient planning and allocation of cleft care resources are necessary to enhance care quality for vulnerable individuals.
Objective:
To identify disparities in compliance of and care for patients with cleft lip and/or palate (CL/P) by determining the impact of sociodemographic variables on the rate of missed appointments and Child Protective Services (CPS) involvement.
Design:
A retrospective, noninterventional quality assessment and quality improvement study were designed.
Setting:
This institutional study was performed at the University of Michigan in Ann Arbor, Michigan.
Patients:
All patients born between January 1, 2011, and December 31, 2014, who underwent surgical CL/P repair, excluding those with fewer than 5 appointments (n = 178).
Main Outcome Measure:
The rate of missed appointments, calculated as the total number of no-show appointments divided by the total number of scheduled appointments. All appointments from CL/P diagnosis to data collection were considered, including those outside of plastic surgery.
Results:
The average patient was 4.5 years of age and had 49 total scheduled appointments. The overall rate of missed appointments was 9.6%, with 66.8% of patients missing at least 1 scheduled visit. Patients who were black ( P = .04), not affiliated with a religion ( P = .01), Medicaid users ( P = .01), from an unstable social background ( P = .01), or received need-based financial assistance ( P = .00) were significantly more likely to miss appointments. Child Protective Services was involved with 3.9% of patients.
Conclusions:
Disparities exist in attendance rates among patients with CL/P, and at-risk patient populations have been identified. The allocation of cleft care resources must be efficiently planned in order to enhance the quality of care for at-risk individuals.
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