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Cancer Care Ontario's Systematic Symptom Screening Strategy: A Human-Centred Design Approach to Exploring System Gaps
Sean Molloy1, Tom McHugh2, Heidi Amernic3
1Senior director, Quality, Safety and Innovation, Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, Toronto, ON. Sean was formerly the program manager, Patient Reported Outcomes and Symptom Management at Cancer Care Ontario. He is currently completing a Master of Design (Strategic Foresight and Innovation) at OCAD University in Toronto, with a focus on how health systems are using design as an enabler for innovation in healthcare.
Abstract:
Cancer patients experience a high symptom burden throughout their illness. Quality cancer symptom management has been shown to improve patient quality of life and prevent emergency department use. Cancer Care Ontario introduced standardized symptom screening in Ontario, using the Edmonton Symptom Assessment System (ESAS) to facilitate patient reporting and management of symptoms. However, patient symptom information is not always sufficiently addressed. To address these gaps, patient and family advisors collaborated with clinicians, administrators and health system leaders from across the Province in a Symptom Management Summit to share perspectives and co-design context-specific solutions to improve care in their region.
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