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Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T Wong1, Sharon Johnston2, Fred Burge3
1Centre for Health Services Research and School of Nursing, University of British Columbia, Vancouver, BC.
Healthcarepapers
|March 30, 2018
Summary
Meaningful performance measurement requires clinician buy-in and actionable data. Improving patient experience measurement in Canada necessitates addressing inequities and investing in infrastructure for data collection and reporting.
Area of Science:
- Health Services Research
- Healthcare Performance Measurement
- Patient Experience
Background:
- Measuring patient experiences in Canadian healthcare lags behind international standards.
- Existing systems often fail to capture experiences of diverse populations, including those with complex needs or facing systemic inequities.
- There's a need to better include patients who don't regularly access care or are non-native English/French speakers.
Purpose of the Study:
- To outline key considerations for developing effective patient experience performance measurement systems.
- To emphasize the need for actionable data that drives health system transformation.
- To highlight requirements for meaningful data collection and clinician engagement.
Main Methods:
- The study reviews current challenges and proposes essential components for robust performance measurement.
- It emphasizes the importance of clinician value and buy-in for data collection and utilization.
- It calls for investment in infrastructure for cost-effective data collection, analysis, and reporting.
Main Results:
- Effective performance measurement must be meaningful to data collectors and actionable for system improvement.
- Significant investment is required in infrastructure, including automated tools and practice support.
- Clinician engagement and integration of findings into policy are crucial for acting on patient experiences.
Conclusions:
- To improve healthcare, Canada must invest in infrastructure and processes for patient experience measurement.
- Actionable insights require clinician engagement and a focus on equity for all patient populations.
- Meaningful performance measurement is essential for driving positive health system transformation.
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