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VA Quality Scholars Quality Improvement Coach Model to Facilitate Learning and Success
Danielle M Olds1, Mary A Dolansky, Kari Gali
1University of Kansas School of Nursing, Kansas City, Kansas (Dr Olds); QSEN Institute at the Frances Payne Bolton School of Nursing, Case Western Reserve University, and the Louis Stokes Cleveland VA Medical Center of Excellence in Primary Care Education, Cleveland, Ohio (Dr Dolansky); Cleveland Clinic, Cleveland, Ohio, and University of Illinois at Chicago (Dr Gali); and Vanderbilt University School of Nursing, Nashville, Tennessee (Dr Callaway-Lane).
Abstract:
Despite the increase in quality improvement (QI) education both in practice and in health professions' education, gaps exist in the usefulness and success of QI projects. Barriers to successful QI are a result of delays in implementation, teamwork issues, and lack of QI knowledge. These barriers can be addressed using a QI Coach. A QI Coach is an expert in QI principles who has excellent communication and collaboration skills, and is experienced with organizational policies. The purpose of this article is to (a) describe the VA Quality Scholars (VAQS) QI Coach Model that includes the role of a coach and effective coaching strategies and (b) discuss lessons learned from the application of the VAQS QI Coach Model. The QI Coach facilitates success by providing novice QI teams with practical skills, encouragement, and support.
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