Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls
Esther González-Martínez1, Katarzyna Piotrowska1, Anca-Cristina Sterie1,2
1Department of Social Sciences University of Fribourg Fribourg Switzerland.
Nursing Open
|March 31, 2018
Summary
Surgery nurses
Area of Science:
- Nursing Science
- Healthcare Communication
- Surgical Nursing
Background:
- Effective communication is vital in surgical nursing.
- Understanding communication patterns can improve patient care and workflow.
- New nurses often face unique communication challenges.
Purpose of the Study:
- To document the characteristics of surgery nurses' telephone calls.
- To analyze the specific features of calls made by new nurses.
- To identify key activities performed during new nurses' calls.
Main Methods:
- A mixed-methods approach was employed.
- Audio recordings of internal hospital calls from two surgery nursing stations were analyzed.
- Statistical descriptive analysis and conversation analysis were utilized.
Main Results:
- Surgery nurses' calls are brief, nurse-initiated, and involve diverse callers, often using mobile phones.
- New nurses' calls are slightly longer, more frequently nurse-initiated, and involve a narrower range of callers.
- Primary activities in new nurses' calls include making requests and connecting individuals.
Conclusions:
- Surgery nurses' telephone communication is concise and functional.
- Targeted support for new nurses' communication skills may enhance efficiency.
- Further research into optimizing inter-professional communication in surgical settings is warranted.
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