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Published on: February 16, 2011
[Low-threshold consulting services for dementia : Quality criteria from a provider's point of view]
G Ulbrecht1, E Gräßel2, F Nickel3
1Zentrum für Medizinische Versorgungsforschung, Psychiatrische und Psychotherapeutische Klinik, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Schwabachanlage 6, 91054, Erlangen, Deutschland. gudrun.ulbrecht@uk-erlangen.de.
Background:
Low-threshold consulting services are becoming increasingly more important as an addition to outpatient and inpatient services.
Objective:
What quality criteria do providers of low-threshold consulting services for family caregivers of people with dementia have?
Material And Methods:
Telephone interviews with 36 providers of family counseling, support groups, care course. Qualitative content analysis according to Mayring complemented by a literature search.
Results:
The quality criteria of the providers are based on frequent, ongoing, daily life-oriented, family-oriented, relief-providing, professional, and cross-linked services.
Conclusion:
Increased cooperation and coordination of all involved stakeholders is necessary to improve the knowledge and utilization of the services and the qualitative orientation.
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