Care, Compassion, Courage, Commitment, Communication and Competence: The 6 Cs

Area of Science:

• Healthcare quality and patient experience.
• Nursing education and professional standards.

Background:

• Patient feedback from "One Year On" (NHS England/Nursing Directorate 2013) indicates positive care experiences.
• Persistent patient requests highlight the ongoing need to address the six Cs in educational settings.

Purpose of the Study:

• To evaluate the consistent national application of the six Cs in healthcare.
• To underscore the importance of the six Cs in nursing education and practice.

Main Methods:

• Analysis of patient comments and feedback from "One Year On" report.
• Review of educational day requests concerning the six Cs.

Main Results:

• While patient feedback is largely positive, the consistency of care delivery on a national scale remains a concern.
• The continued demand for educational days on the six Cs suggests a gap in consistent understanding or application.

Conclusions:

• The six Cs remain a critical, yet potentially inconsistently applied, aspect of national healthcare delivery.
• Further educational initiatives are warranted to ensure the universal integration of the six Cs in patient care.