[Concept analysis: Nurse demand management]

Area of Science:

• Healthcare Management
• Nursing Practice
• Primary Care Innovation

Background:

• Nurse demand management (NDM) emerged in 2009 to reorganize healthcare demand flow.
• NDM has evolved beyond simple demand reorganization into a comprehensive care program.
• Clarification of NDM is crucial for healthcare professionals, patients, and managers.

Purpose of the Study:

• To clarify the concept and scope of Nurse Demand Management (NDM).
• To define the role of primary care nurses in managing acute minor illnesses.
• To highlight the collaborative approach between nurses and doctors in lifelong patient care.

Main Methods:

• The study is based on the methodology described by Wilson.
• Conceptual analysis and definition of Nurse Demand Management.
• Review of primary care nursing protocols and competencies.

Main Results:

• NDM is defined as a program led by primary care nurses for acute minor illnesses.
• Nurses can autonomously manage patient care within agreed protocols and their scope of practice.
• NDM aligns with the Primary Care philosophy of continuous, lifelong health management.

Conclusions:

• Nurse Demand Management offers a structured approach to primary care.
• Empowering nurses enhances efficiency and patient access for minor acute conditions.
• Integrated nurse and physician collaboration ensures comprehensive, lifelong patient care.