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Miscommunication in Doctor-Patient Communication
Rose McCabe1, Patrick G T Healey2
1Institute of Health Research, University of Exeter Medical School.
Topics in Cognitive Science
|May 12, 2018
Summary
Improving psychiatrist-patient communication through "repair" strategies enhances treatment adherence for psychosis. Addressing communication breakdowns builds shared understanding, leading to better therapeutic relationships and outcomes.
Area of Science:
- Psychiatry
- Communication Studies
- Linguistics
Background:
- Effective medical treatment relies on strong patient-clinician relationships.
- Shared understanding of illness and treatment is crucial for therapeutic success.
- Communication challenges in psychosis, particularly regarding hallucinations and delusions, impact patient adherence and outcomes.
Purpose of the Study:
- To investigate the role of "repair" mechanisms in psychiatrist-patient communication within psychiatric consultations.
- To explore how conversation analysis (CA) can illuminate communication processes in psychosis treatment.
- To associate communication repair with treatment adherence and therapeutic relationship quality.
Main Methods:
- Utilized conversation analysis (CA) and its "repair" framework.
- Analyzed communication patterns in psychiatric consultations.
- Conducted two studies examining patient repair of psychiatrist talk and psychiatrist self-repair after training.
Main Results:
- Patient clarification or repair of psychiatrist utterances correlated with improved treatment adherence.
- Training focused on understanding patients' psychotic experiences increased psychiatrists' self-repair.
- Repair mechanisms enhance mutual understanding and commitment in communication.
Conclusions:
- Repair is a vital mechanism for establishing shared understanding in doctor-patient communication.
- Improved communication through repair enhances therapeutic relationships and treatment adherence in psychosis.
- Addressing miscommunication offers a low-cost method to improve psychosis treatment outcomes.
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