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UNDERSTANDING HUMAN OVER-RELIANCE ON TECHNOLOGY
Alberta RN
|May 15, 2018
Summary
Human over-reliance on technology, specifically automation bias and automation complacency, is highlighted through an incident analysis. This safety bulletin from ISMP Canada emphasizes cognitive limitations in technology use.
Area of Science:
- Human Factors Engineering
- Cognitive Psychology
- Patient Safety
Background:
- Analysis of an incident reported to the National System for Incident Reporting (NSIR).
- Focus on human interaction with technology in healthcare settings.
- Identification of potential risks associated with advanced technological systems.
Purpose of the Study:
- To highlight the risks of human over-reliance on technology.
- To introduce and explain automation bias and automation complacency.
- To promote safer practices in technology-dependent environments.
Main Methods:
- Incident analysis of a case reported via NSIR.
- Review of human cognitive limitations relevant to technology use.
- Discussion of automation bias and automation complacency.
Main Results:
- An incident revealed significant human over-reliance on automated systems.
- Automation bias, the tendency to trust automated systems excessively, was identified.
- Automation complacency, a reduced vigilance due to reliance on automation, was also observed.
Conclusions:
- Human cognitive limitations, specifically automation bias and complacency, pose risks in technology-dependent fields.
- Awareness and mitigation strategies are crucial for safe technology integration.
- Continuous vigilance and critical assessment of automated systems are recommended.
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