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Related Experiment Videos

Healthcare managers' perceptions of managing poor performance.

Melanie Hill1, Heather Gluyas1, Martinique Sandy1

  • 1Murdoch University , Murdoch, Australia.

Journal of Health Organization and Management
|May 18, 2018
PubMed
Summary

Healthcare managers often struggle with managing underperforming staff due to a disconnect with HR departments. Improving these relationships and providing better support can enhance performance management outcomes.

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Area of Science:

  • Healthcare Management
  • Organizational Psychology

Background:

  • Managing underperforming staff is a critical challenge for healthcare managers.
  • Existing support systems for managers may have significant gaps.

Purpose of the Study:

  • To explore healthcare managers' perceptions and experiences managing poorly performing staff.
  • To identify available support and existing gaps for these managers in community and ambulatory settings.

Main Methods:

  • Qualitative data collection through two semi-structured focus groups.
  • Thematic analysis of transcribed focus group discussions.

Main Results:

  • Six key themes emerged regarding managers' experiences with performance management.
  • A significant disconnect was identified between managers and Human Resources (HR) departments.
Keywords:
Formal and informal HR support networksHealthcare managersPerformance managementPoor performing staff

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  • Managers were aware of most available workplace supports but noted gaps in their application.

    • Conclusions:

    • Building stronger manager-HR relationships is crucial for effective performance management.
    • Developing clear management learning pathways and emotional support strategies is recommended.
    • These interventions can lead to improved organizational outcomes in performance management processes.