Care Coordinators in Integrated Care: Burnout Risk, Perceived Supports, and Job Satisfaction

Area of Science:

• Healthcare Management
• Occupational Health Psychology
• Integrated Care Models

Background:

• Integrated physical and behavioral health care models are expanding.
• Care coordinators are crucial in these models, but face potential burnout.
• Understanding factors influencing care coordinator well-being is essential.

Purpose of the Study:

• To examine burnout risk and job satisfaction among care coordinators in integrated care programs.
• To assess the relationship between job support and burnout.
• To identify organizational supports beneficial for care coordinators.

Main Methods:

• Secondary data analysis of interviews (n=88, n=69) and focus groups (n=3).
• Survey of care coordinators (n=231) using the Maslach Burnout Inventory.
• Data collected between 2014 and 2017.

Main Results:

• Care coordinators reported low burnout risk, high job satisfaction, and perceived job support.
• High personal accomplishment and low disconnection from participants were noted.
• Factors contributing to low burnout included appropriate training, supportive supervision, and team support.

Conclusions:

• Organizations can implement specific strategies to support care coordinators.
• Proactive measures can prevent burnout in this vital integrated care workforce.
• Findings inform best practices for supporting healthcare professionals in complex roles.