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Published on: December 30, 2025
Assessing patient acceptance of virtual clinics for diabetic retinopathy: a large scale postal survey
Dana Ahnood1, Ahmad Souriti1, Gwyn Samuel Williams2
1Department of Ophthalmology, Singleton Hospital, Swansea, Wales.
Objective:
To explore the views of patients with diabetic retinopathy and maculopathy on their acceptance of virtual clinic review in place of face-to-face clinic appointments.
Methods:
A postal survey was mailed to all 813 patients under the care of the diabetic eye clinic at Singleton Hospital with 7 questions, explanatory information, and a stamped, addressed envelope available for returning completed questionnaires.
Results:
Four hundred and ninety-eight questionnaires were returned indicating that 86.1% were supportive of the idea of virtual clinics, although only 56.9% were prepared for every visit to be virtual. Of respondents, 6.6% not happy to attend any virtual clinic.
Conclusion:
This is by far the largest survey of patients' attitudes regarding attending virtual clinics and confirms that the vast majority are supportive of this mode of health care delivery.
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