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Development of Recombinant Proteins to Treat Chronic Pain
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Using patient experiences to develop services for chronic pain.

Peter Outlaw1, Shiva Tripathi2, Jacqueline Baldwin2

  • 1Diabetes, The Royal Liverpool and Broadgreen University Hospitals NHS Trust, Liverpool, UK.

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Summary

Patient collaboration improved chronic pain services. Key changes include better pre-appointment information and post-clinic debriefs, enhancing the patient-centered care experience.

Keywords:
Painchronic painexperience-based co-designpain clinicspain managementpatient experiencepatient-centred care

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Area of Science:

  • Healthcare improvement
  • Patient experience research
  • Service design

Background:

  • Chronic pain services require enhancement to meet patient needs.
  • Patient feedback is crucial for service redesign.
  • Experience-based co-design (EBCD) offers a framework for patient-centered improvements.

Purpose of the Study:

  • To improve patient experience in chronic pain services.
  • To understand patient perspectives using EBCD methodology.
  • To identify key areas for service improvement.

Main Methods:

  • Conducted seven patient interviews to identify emotional 'touchpoints'.
  • Developed a trigger film to engage staff with patient experiences.
  • Held a patient experience event for priority setting.

Main Results:

  • Identified critical touchpoints, prioritizing pre-appointment information and post-clinic debriefs.
  • Patients valued staff relationships and feeling heard.
  • Generated a list of patient-desired information for staff.

Conclusions:

  • Patient-staff collaboration successfully identified service improvements.
  • EBCD facilitated patient-driven recommendations for a more patient-centered clinic.
  • The study highlights the impact of patient involvement in redesigning chronic pain services.