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Nurse Satisfaction With Medical Emergency Team Nurses: A 3-Year Study
Colleen M Halupa1, Michael S Halupa, Marty S Warren
1Colleen M. Halupa, EdD, MS MLS, MLT(ASCP), is the dean of online education at East Texas Baptist University in Marshall Texas. Dr Halupa has an EdD in Curriculum and Instruction/Education Leadership and Management, an MS in Health Administration, a BS in Healthcare Management, and an AS in Medical Laboratory Science. She has taught in the health sciences and education fields and has chaired more than 80 doctoral dissertations. She publishes and presents both nationally and internationally. Michael S. Halupa, BSN, CCRN, TCRN, is a graduate of Creighton University in Omaha, Nebraska, and has been a nurse for more than 25 years. He spent all of his career in critical care, primarily as an intensive care nurse, as well as 3 years as a transplant intensive care nurse. He is certified as a CCRN through the American Association of Critical Care Nurses and as a trauma certified RN (TCRN) through the Board of Certification for Emergency Nursing. He has served as a medical emergency team nurse for the last 2 years. Marty S. Warren, PhD, received her PhD in Statistics from Baylor University. She was a professor of mathematics at East Texas Baptist University (ETBU) in Marshall, Texas, for more than 25 years. She now serves as the dean of academic services and institutional research at ETBU where she oversees regional accreditation compliance and institutional effectiveness.
Background:
This 3-year study measured the satisfaction of staff nurses with medical emergency team (MET) nurse services at a 573-bed hospital in the south from 2015 through 2017. Nurse satisfaction is a key management issue. Barriers to effective MET use can negatively impact patient outcomes, staffing, and nurse turnover.
Objectives:
The purpose of this study was to assess nurse satisfaction with MET nurses at a large county hospital in the south over a 3-year period.
Methods:
Satisfaction was analyzed by shift, nurse role, the number of times the nurse contacted the MET nurse, and the way in which contact was initiated (MET nurse initiated vs nurse initiated). In addition, nurses responded to open-ended questions.
Results:
Nurse satisfaction with MET nurse services was improved with both education and communication over time and stabilized over the 3-year period. More than 95% of nurses were satisfied or very satisfied overall with MET nurse services. There were statistically significant differences in satisfaction by shift worked, nurse role, and method of activation. There were no statistically significant differences by nursing floor.
Discussion:
Nurse leaders can consider this MET nurse service as a potential model to help with increasing staff satisfaction, staff engagement, and, potentially, staff retention. More than 95% of nurses were satisfied or very satisfied overall with MET nurse services.
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