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Supporting Community Pharmacies with Implementation of a Web-Based Medication Management Application.
Kea Turner1, Chelsea Renfro2, Stefanie Ferreri3
1Department of Health Policy and Management, University of North Carolina Gillings School of Global Public Health, Chapel Hill, North Carolina, United States.
Implementing new pharmacy information systems requires significant support. Leadership, training, and computer literacy are key facilitators, while system integration and staff resistance are barriers. Tailored support strategies are crucial for successful adoption and improved patient care.
Area of Science:
- Health Informatics
- Pharmacy Practice
- Implementation Science
Background:
- The expanding role of community pharmacists necessitates advanced information systems beyond dispensing.
- Successful adoption of new pharmacy technologies requires robust implementation support.
Purpose of the Study:
- To identify barriers and facilitators in implementing a web-based medication management application in community pharmacies.
- To describe implementation strategies used to support pharmacies during technology adoption.
Main Methods:
- Conducted semistructured interviews with 28 program and research staff supporting community pharmacies.
- Analyzed interview transcripts using thematic analysis based on the Expert Recommendations for Implementing Change (ERIC) framework.
Main Results:
- Facilitators included leadership support, clinical training, and computer literacy.
- Barriers comprised lack of system integration, staff resistance, and provider data-sharing reluctance.
- Provided implementation support included readiness assessments, standardized care plans, and documentation audits.
Conclusions:
- Tailored implementation support strategies are essential for community pharmacies adopting new information systems.
- Support is often delivered pre-implementation or early in the adoption phase by program staff.
- Further research is needed to link specific implementation strategies to program performance.
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