The impact of providing group performance feedback on a large mental health system

Over a 2-year period, quality measures were instituted in the behavioral health services of Mercy Health (Ohio and Kentucky), one of the largest not-for-profit health systems in the United States. More than 25,000 patients were seen during this period across two states, in inpatient, partial hospitalization and intensive outpatient units. The Outcome Questionnaire 30.2 (Lambert, Finch, Okiishi, & Burlingame, 2005) was used at admission and discharge for the purposes of quality improvement, and results were integrated into quality improvement processes such as group supervision, telepresence supervision, and site accountability. This article will discuss how measurement provided an essential foundation for continuous quality improvement processes, leading to enhanced outcomes for patients with severe and persistent mental illness and addictions. (PsycINFO Database Record