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Hospital accreditation: staff experiences and perceptions.
Søren Bie Bogh1,2, Ane Blom3, Ditte Caroline Raben1,2
1Centre for Quality, Region of Southern Denmark, Vejle, Denmark.
Summary
Hospital accreditation impacts staff priorities, shifting focus from patient care to documentation. However, it strengthens organizational structures, preparing hospitals for future quality improvement (QI) initiatives.
Area of Science:
- Healthcare Management
- Quality Improvement
- Organizational Studies
Background:
- Hospital accreditation is a critical process for assessing healthcare quality.
- Understanding staff perceptions is crucial for effective implementation and sustainability of accreditation.
Purpose of the Study:
- To explore how healthcare staff perceive and understand hospital accreditation.
- To analyze the relationship between accreditation and quality improvement (QI) initiatives.
Main Methods:
- Semi-structured interviews were conducted with diverse hospital staff (doctors, nurses, quality coordinators).
- Interviews were audio-recorded and analyzed using framework analysis.
Main Results:
- Accreditation shifted management priorities towards documentation, reducing patient interaction time.
- Organizational structures improved, and staff felt better prepared for QI initiatives post-accreditation.
- Disease-specific requirements were perceived as unnecessary, though other areas benefited.
Conclusions:
- Accreditation serves as a comprehensive hospital review, highlighting often-neglected areas.
- While potentially diverting resources during preparation, accreditation establishes a foundation for sustained QI.
- Staff anticipate the continuation of organizational changes and a sustained QI focus post-accreditation.
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