Evaluation of a mobile social networking application for improving diabetes Type 2 knowledge: an intervention study using WhatsApp
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Updated: Feb 8, 2026

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Turki Alanzi1, Sulaiman Bah1, Sara Alzahrani1
1Health Information Management & Technology Department, College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam 31441, Saudi Arabia.
Aim:
The aim of this study is to evaluate the WhatsApp social networking application for improving knowledge, self-efficacy and awareness about diabetes management.
Methodology:
The study was conducted with intervention and control groups at Teaching Hospital in Al-Khobar, Saudi Arabia. The intervention group received weekly educational messages using WhatsApp, while the control group received regular care.
Results:
Statistically, compared with the control group, the diabetes knowledge and self-efficacy of the intervention group increased significantly after the intervention with the WhatsApp application.
Conclusion:
The WhatsApp application can be effectively used for enhancing diabetes knowledge, self-efficacy and awareness among the Saudi population.
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