[ACCREDITATION IN HOSPITALS: ATTITUDES AND SATISFACTION OF STAFF MEMBERS FROM THE PROCESS]

The accreditation process is an inseparable part of the healthcare system in many countries around the world and is an important part of the quality of care process. The team's collaboration is essential for completing the accreditation process. Therefore, their satisfaction with the process and attitudes toward it may influence its effective implementation in the short and long term. The purpose of this literature review was to describe the accreditation process, its advantages versus its shortcomings, and to present the research findings regarding the attitudes and satisfaction of the staff members in the process. The findings showed that staff attitudes toward the accreditation process are important for its implementation. The audit process has witnessed many positive and negative aspects that have a different effect on the satisfaction and attitudes of the staff at different points of time and different perspectives. In summary, despite the opposing positions of staff in the accreditation process in various studies, it seems that the staff's attitudes and satisfaction with the accreditation process is generally higher than low, although this can't be categorized unequivocally. For this, a deeper investigation is required, based on valid and reliable measurement tools.