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Related Experiment Videos

"Hot Seat" Simulation Model for Conflict Resolution: A Pilot Study.

Sara Kim, Elise Frans, Isaac Bohannon

    Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
    |July 6, 2018
    PubMed
    Summary
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    A pilot training program significantly improved healthcare clinicians' conflict resolution skills. The training focused on communication strategies, enhancing both clinician morale and patient care quality.

    Area of Science:

    • Healthcare Management
    • Medical Education
    • Communication Skills Training

    Background:

    • Unresolved workplace conflicts negatively impact clinician morale and patient care quality in healthcare settings.
    • A need exists for effective conflict resolution strategies tailored to healthcare professionals.

    Purpose of the Study:

    • To pilot a training model designed to enhance the conflict resolution skills of healthcare clinicians.
    • To evaluate the effectiveness of a targeted conflict resolution training program.

    Main Methods:

    • Sixty clinicians were randomized into an intervention group (3-hour training) and a control group.
    • Training involved facilitated practice, coaching, and feedback using simulated interprofessional conflicts.
    • Conflict resolution skills were assessed via videotaped simulations using global and checklist ratings.

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    Main Results:

    • The intervention group demonstrated significantly higher performance on global scores (7.2/10 vs. 5.6/10) and checklist scores (9.3/11 vs. 7.9/11) compared to the control group (p < .05).
    • Statistically significant improvements were observed in initiating dialogue neutrally (97% vs. 73%) and eliciting colleagues' perspectives before sharing one's own (70% vs. 27%).

    Conclusions:

    • A healthcare-specific conflict resolution training model is effective when delivered through facilitated practice, coaching, and feedback.
    • The findings suggest that targeted training can improve clinicians' ability to manage interprofessional conflicts effectively.