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Updated: Feb 8, 2026

Using Learning Outcome Measures to assess Doctoral Nursing Education

Using Learning Outcome Measures to assess Doctoral Nursing Education

Published on: June 21, 2010

What makes a good doctor?

Ronan O'Donnabhain^1,2, N Deborah Friedman^2,3

¹Department of General Medicine, Austin Health, Melbourne, Victoria, Australia.

Internal Medicine Journal

|July 10, 2018

Summary

This summary is machine-generated.

Defining a good doctor varies by perspective. Patients prioritize communication and shared decision-making, while hospital leaders focus on operational efficiency and performance metrics.

Keywords:

compassion competence empathy good doctor

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Area of Science:

Healthcare Management
Patient Experience
Medical Professionalism

Background:

Defining physician quality is complex and multifaceted.
Perspectives on physician effectiveness differ significantly between patients and hospital administrators.
Patient-centered care emphasizes interpersonal skills and shared decision-making.

Purpose of the Study:

To explore the divergent perspectives on what constitutes a "good doctor" from patient and hospital executive viewpoints.
To identify key performance indicators (KPIs) valued by hospital executives versus interpersonal qualities valued by patients.

Main Methods:

Qualitative analysis of stated priorities from patient groups and hospital executive interviews.
Comparative analysis of patient-reported outcomes and administrative performance data.

Main Results:

Patients highly value empathy, communication, and involvement in treatment decisions.
Hospital executives prioritize metrics such as patient throughput, adherence to protocols, and cost-efficiency.
A significant disconnect exists between patient-centric and system-centric definitions of physician quality.

Conclusions:

Reconciling patient expectations with hospital operational goals is crucial for holistic physician evaluation.
Future quality improvement initiatives should integrate both interpersonal and performance metrics.
Understanding these differing priorities can inform better healthcare delivery and professional development.