Gathering, evaluating and managing customer feedback during aircraft production

Area of Science:

• Aerospace Engineering
• Product Development
• Human-Computer Interaction

Background:

• Traditional product development cycles often lack real-time customer feedback during manufacturing.
• Integrating customer insights dynamically into aircraft assembly is challenging.
• Modular product architectures offer potential for improved feedback integration.

Purpose of the Study:

• To propose a systematic approach for gathering, evaluating, and managing customer requirements during aircraft production.
• To leverage augmented reality (AR) for remote customer access to partially and fully assembled aircraft.
• To demonstrate the utilization of this feedback in aircraft development.

Main Methods:

• Utilizing a modular product architecture for product, product-service, and production systems.
• Employing a mobile and wearable augmented reality system for virtual product walkthroughs.
• Capturing change requests as customer feedback through AR-based comparison of production status with product models.

Main Results:

• Demonstrated the ability to record dynamic customer requirements during the assembly of aircraft modules (cabin, galley).
• Showcased the evaluation and management of captured feedback for product development.
• Presented case studies validating the feedback gathering and utilization process.

Conclusions:

• The proposed AR-driven approach enables effective dynamic requirement gathering from customers during production.
• This method facilitates the incorporation of timely feedback into current and future aircraft versions.
• Modular architecture and AR integration streamline the product development lifecycle through enhanced customer collaboration.