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Framework for Evaluating and Implementing Inpatient Portals: a Multi-stakeholder Perspective.

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A new logic model aids hospitals in implementing and evaluating inpatient patient portals. This framework centers patients and emphasizes collaboration for successful deployment and assessment of these digital health tools.

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Evaluation frameworkHospitalsLogic modelPatient portals

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Area of Science:

  • Health Informatics
  • Patient Engagement Technologies
  • Healthcare Systems Engineering

Background:

  • Inpatient portals are increasingly adopted in hospitals to enhance patient care.
  • Best practices for inpatient portal implementation, use, and impact remain unclear.
  • A structured approach is needed for effective deployment and evaluation.

Purpose of the Study:

  • To develop a logic model for implementing and evaluating inpatient portals.
  • To guide researchers and hospital managers in assessing portal impact.
  • To identify priority areas for quality improvement and research.

Main Methods:

  • Utilized the Systems Engineering Initiative for Patient Safety (SEIPS) framework.
  • Conducted focus groups and an online forum with diverse stakeholders (administrators, clinicians, patients, IT).
  • Employed a Nominal Group process to prioritize evaluation areas.

Main Results:

  • Developed a logic model emphasizing a patient-centered, multi-stakeholder context.
  • Highlighted the necessity of collaborative work for successful portal implementation.
  • Identified key evaluation areas, measures, and data sources.

Conclusions:

  • The logic model provides a framework for understanding inpatient portal implementation and evaluation.
  • It integrates multiple stakeholder perspectives using the SEIPS 2.0 framework.
  • Offers practical suggestions for hospital managers and researchers evaluating inpatient portal technology.