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Emotional Labor and Occupational Well-Being: Latent Profile Transition Analysis Approach
Francis Cheung1, Vivian M C Lun1, Mike W-L Cheung2
1Department of Applied Psychology, Lingnan University, Tuen Mun, Hong Kong.
Abstract:
This study used the latent profile transition analysis (LPTA) to analyze whether emotional labor profiles change across time and how these profiles relate to occupational well-being (i.e., job satisfaction, quality of work life, psychological distress, and work-family conflict). A total of 155 full-time Chinese employees completed the questionnaire survey at two time points. Three latent profiles were identified at Time 1 and the same profiles were replicated at Time 2. We determined that the majority of the participants retained the original profiles. Lastly, occupational well-being differed significantly across the identified profiles. The limitations and implications of this study were also provided.
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