'What is Your Name?' Looking for Humanity In the Heroin Epidemic

I am working in the front hallway of our emergency department, and I hear an overhead page from triage for help in the waiting room — there is an unresponsive patient. We run out there and find a triage nurse, a tech and a security officer struggling to load a 20-something, white male into a wheelchair. His eyes are rolled back in his head, his mouth gapes, he makes occasional, grunting respirations. He is moments from death. This is a heroin overdose.