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Multi-stakeholder perspectives on information communication technology training for older adults: implications for
Sajay Arthanat1, Kerryellen G Vroman1, Catherine Lysack2
1a Department of Occupational Therapy, College of Health and Human Services , University of New Hampshire , Durham , NH , USA.
Effective information communication technology (ICT) training for older adults requires addressing personal and social barriers, not just digital skills. A personalized approach fosters competence and overcomes reluctance for successful adoption.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Educational Technology
Background:
- Information Communication Technology (ICT) is crucial for older adults' aging-in-place and tele-rehabilitation.
- Care providers acknowledge ICT's potential but question older adults' motivation and ability to adopt it.
- Existing ICT training for seniors often focuses on digital literacy and skill-building.
Purpose of the Study:
- To identify and conceptualize barriers to effective ICT training for older adults.
- To identify and conceptualize strategies for successful ICT training implementation among seniors.
- To explore the perspectives of older adult trainees, care providers, and ICT trainers.
Main Methods:
- A qualitative grounded theory approach was employed.
- Data were collected from 61 participants across three stakeholder groups.
- Stakeholder groups included older adult ICT trainees, care providers, and ICT trainers.
Main Results:
- Care providers identified older adults' reluctance, lack of affinity, fears, and socio-contextual factors as barriers.
- ICT trainers emphasized motivation, trainer-trainee rapport, patience, self-reliance, and mutual value as key strategies.
- Older adult trainees reported occupational accomplishment, challenges, and a growing sense of competence.
Conclusions:
- Successful ICT training for older adults necessitates addressing internal (personal) and external (socio-contextual) barriers.
- A deeper approach beyond basic digital literacy is vital for yielding successful outcomes.
- One-on-one training is crucial for overcoming attitudinal and socio-contextual barriers in ICT adoption among seniors.
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