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The trickle-down effects of perceived trustworthiness on subordinate performance
David De Cremer1, Marius van Dijke2, Marshall Schminke3
1Cambridge Judge Business School.
The Journal of Applied Psychology
|July 31, 2018
Summary
Trustworthiness perceptions trickle down from managers to supervisors, boosting subordinate performance. This effect is amplified when managers involve supervisors in decision-making, guided by social learning processes.
Area of Science:
- Organizational Behavior
- Social Psychology
- Management Science
Background:
- Trustworthiness perceptions significantly influence workplace dynamics and employee performance.
- Understanding how these perceptions cascade through organizational hierarchies is crucial for effective management.
Purpose of the Study:
- To investigate the trickle-down effect of trustworthiness perceptions from managers to supervisors and its impact on subordinate performance.
- To examine the moderating role of managerial participation in decision-making on this effect.
- To identify the mediating role of social learning processes in the transmission of trustworthiness.
Main Methods:
- A multisource field study (Study 1) and two experiments utilizing a yoked design (Studies 2 and 3).
- Data collection involved assessing trustworthiness perceptions at multiple levels and measuring subordinate performance.
- Statistical analyses were employed to test the proposed mediation and moderation effects.
Main Results:
- Perceptions of manager trustworthiness positively influenced supervisor trustworthiness, which in turn enhanced subordinate performance.
- Managerial inclusion in decision-making strengthened the trickle-down effect of trustworthiness.
- Social learning processes, evidenced by supervisors exhibiting more trusting behaviors, mediated the relationship.
Conclusions:
- Trustworthiness perceptions can effectively cascade down organizational hierarchies, positively impacting subordinate performance.
- Managerial practices, such as involving supervisors in decision-making, can enhance these positive trickle-down effects.
- Social learning is a key mechanism through which trustworthiness influences workplace interactions and outcomes.
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